Hyatt Regency Maui Review
On our recent trip to Hawaii, we had many choices in resorts while in Maui. Maui has pretty much all of the major hotel brands on the island but since we are SPG and Hyatt loyalist, we opted to stay at the Hyatt Regency Maui. Since our Hawaii trip was split into two islands, we had to make hotel choices based on points and award availability.
We chose the Hyatt on Maui mostly because we had plenty of Chase Ultimate Reward points and decided that the best use of our SPG points was in Oahu. Many people will ask, “If you went with Hyatt Regency, why didn’t you stay at the Andaz Maui for 5k more points per night?” Well, we would have loved to stay at the Andaz Maui but that resort likes to play games with their award availability and it’s super difficult to find any availability. We did not regret our choice of the Hyatt Regency at all! In our Hyatt Regency Maui review, we’ll break down why we loved our stay at this resort.
In most of our travels, we strive to use credit card points or hotel reward points to book our stays. In this case, we used our Chase UR points to transfer to the World of Hyatt program to book our stay. Chase only allows you to transfer to it’s partners if you have a premium credit card such as the Chase Sapphire Reserve or the Chase Sapphire Preferred. Transferring points through Chase’s portal is quick and easy and will usually post into your Hyatt account within 30 minutes to an hour.
After we had the points in our Hyatt account, we searched on Hyatt’s site for availability. There is plenty of availability for the Hyatt Regency Maui if you book well in advance. We booked our room in October 2016 for our stay in May 2017. An award redemption will cost you 20k points for a Resort View rooms. For 7k more points, you can also opt for a Regency Club Partial Ocean View room. Since we had Hyatt’s Explorist status, we went with the basic Resort View room in hopes of getting an upgrade upon check-in.
One thing to note with the Resort View room is that even with our Explorist status, we did not get access to the club lounge. With the new World of Hyatt program, the Explorist status did give us the ability to get access to club lounges for 4 stays within a year. Before our trip, we gave Hyatt a call to apply the lounge access to our stay in Maui. So for those with Explorist status, make sure to check your reservation and request the perk if you want access to the club lounge.
A couple weeks before our trip, we received an email explaining our benefits as Explorist members. We thought that this was a nice touch although a little bit annoyed that we had booked the Drums of the Pacific Luau at full price months before knowing about the discount. The Hyatt Regency was nice enough though to refund the difference of the discount. The resort fee is unavoidable at the Explorist level though the discount on valet parking makes it the same price as self parking. We recommend doing the valet parking since the self parking lot is a 3 minute walk away and the price is negligible.
Check-in and Lobby
The Hyatt Regency Maui is located on the west coast of Maui, in Ka’anapali Beach. It’s a 40 minute drive from the airport. For our trip, we rented a car and made the relatively easy drive to the hotel. Upon arrival, we were a little bit confused as to which building was the actual resort. It turns out that Hyatt also owns a Residence Club (timeshares) at the same location. The regular hotel is at the every end of the road past the Residence Club.
The Hyatt Regency offers both self parking and valet parking. The self parking lot is closer to the Residence Club and is a 3 minute walk from the entrance of the Hyatt Regency. We did try the self parking lot for a day and it was an easy walk. The parking spots are a bit narrow so you’ll see a lot of terrible parking jobs by minivans and SUVs.
Checking in was a breeze. There is a separate line for World of Hyatt members but we didn’t use it since there was barely anyone else checking in. The lobby has a nice open and modern feel to it. We were greeted by a friendly front desk agent and was given a run down of our benefits as Explorist members. The desk agent then asked if we were visiting Maui for a reason and we kindly told her that we were celebrating our anniversary. She congratulated us and then gave us a card for complimentary drinks to celebrate. It was a nice gesture and we appreciated the thoughtfulness.
The Hyatt Regency has three main towers: Atrium, Napili, and Lahaina. The room we were given was in the Atrium tower, which is the main building. We asked to see if there were any room upgrades available from our standard Resort View room but unfortunately at the time, there wasn’t. The desk agent did tell us to check back the next day to see if there was a room upgrade available. Before we departed to our room, the desk agent ran back to a room and brought us two purple lei’s and put them around our necks. It first time getting lei’d in Hawaii!
Our first room in the Atrium tower was a Resort View room and that means you get a view of the golf course, parking lots, and mountains in the distance. It was a decent room but since we checked in around 10 pm, we were a bit too tired to care about the design or layout. Once thing we did notice though was that the room itself was a bit dated. The Atrium tower is the oldest of the three and Hyatt should consider doing some room renovations.
The next day, we went back to the front desk and fortunately was able to get a room upgrade! We were moved to the Lahaina tower in an ocean view room. The Lahaina tower is a further walk from the front entrance of the resort but we can’t complain about getting an upgrade!
Our new room in the Lahaina tower was much better than the one in the Atrium tower. Our ocean view was from an angle but we also had a great view of the garden. The decor of the room was similar to our first room but the bathroom was a bit more updated than the previous. The room had a separate toilet/bath tub room as well as a little walk-in closet. We wish there was a walk-in shower rather then a shower tub. There weren’t any water bottles in the room but there are two plastic reusable water bottles provided to fill at water stations throughout the resort.
The Hyatt Regency Maui is a decently large resort. The Atrium tower has an open air courtyard and there is an open air feel throughout the other buildings. The weather on the west side of the island is almost desert-like compared to the other parts of the island so we didn’t have any worries about getting wet from rain as we moved about the resort. There are clothes and gift shops that connect the Atrium tower with the Lahaina tower. There is even a Honolulu Coffee shop if you want to try some good Kona coffee.
The Hyatt Regency Maui is home to a few South African Penguins! You can walk by their habitat and even see them being fed daily at 9 am. There are also parrots that call the resort home. If you’re lucky enough, you might be able to hear them greet you with an “Aloha!”
The resort has a cool Asian garden with flamingos, swans, and ducks. You could walk through the garden and get close to the animals, though it’s not recommended that you try to pet them. There are three restaurants to choose from at the resort: Son’z Steakhouse, Umalu, and Japengo. We only tried Umalu since it was right next to the pool but we heard great things about Son’z and Japengo.
The resort features a large features two pools, though only one hot tub which was unfortunately out of service during our visit. The cool thing about the Lahaina pool is that there is a little grotto with waterfall and a swim up bar. The main pool is directly behind the Atrium tower, facing the ocean. The smaller Napili pool is just behind the grotto, facing the Napili tower. We spent most of our time at the larger pool as the smaller pool was mainly for children.
There is a little activities area next to the pool if you get tired of lounging around. In the activities area, you’ll find a ping pong table, giant Jenga blocks, and even a cornhole game set up. Right next to the activities area, you’ll find the famous Ululani Hawaiian shaved ice. Ululani’s Hawaiian shaved ice is a must while in Maui and you can save yourself a drive down to Lahaina by grabbing one here. The prices are slightly higher than the Lahaina location but it’s worth it to be able to grab one and walk back to your poolside lounge spot.
The Hyatt Regency Maui doesn’t have the largest beach, but it was just enough for us. The resort doesn’t set up any lounge chairs or umbrellas on the beach though. The sand is nice and soft and the water is beautiful. You can find the rest of Ka’anapali beach if you walk north from the resort.
The Hyatt Regency Maui has a club lounge located on the first floor of the Lahaina tower. We love hotels with club lounges as it helps us save money on food. The lounge has an indoor seating area but the best views are from the outdoor terrace which overlook the garden and the ocean. We ate breakfast here every morning. The food selection was average at best though. There was usually just a selection of fruits, cold cutlets, and pastries. While the lounge didn’t have a substantial breakfast, the outdoor terrace made up for it.
The resort is home to the Drums of the Pacific Luau. We love to do cultural types of activities while traveling so we had to partake of this event, especially when it’s a 50 foot walk from our hotel room. The show was great, the food…not so much. The price was steep as well but it’s like that for any other luau on the island. We recommend doing a luau only if it’s your first time to Hawaii.
The Hyatt Regency Maui is definitely a great place to stay in Maui. It’s especially sweeter if you have reward points to get you a stay here. The Hyatt Regency is a great value as it’s availability is pretty open for award redemptions, especially compared to the Andaz Maui. Overall, we loved our stay here and had no major complaints. The service was spectacular, amenities were great, and location is perfect. We highly recommend this resort to anyone wanting a nice and relaxing place to stay in Maui.